Payments & Refunds

At the Jewel Box we are dedicated to making our customers happy. We take great pride in offering the very best customer service.We hope that you will love your purchase and be completely happy with your jewellery.

Should you not be entirely happy or the jewellery may not fit correctly please let us know as soon as possible.

We are happy to exchange the unworn new product or offer you our customer friendly return policy:

You can return your item of jewellery within 20 days and we will provide you with a refund or store credit. We will also exchange products for store credit within 50 days. We are also happy to exchange one jewellery item for another within 50 days.  

Please email us at admin@thejewelbox.gi for any returns and we will offer you the option that is best for you.

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